Shipping Policy

Last Updated: October 13, 2026

At HALUNE, we believe meaningful jewelry should reach you wherever you are. We offer free worldwide shipping on all orders, with no minimum purchase required.

Please review the following information regarding order processing, estimated delivery times, and international shipping.

1. Order Processing

All orders typically require 1–3 business days for processing before shipment.

Processing times do not include weekends or public holidays. During busy periods, product launches, or holidays, processing may take longer than usual.

Please note that processing time is separate from shipping time.

2. Estimated Delivery Times

Once your order has been dispatched, estimated shipping times are as follows:

These estimates do not include the 1–3 business days required for order processing.

Delivery times may vary depending on your location, customs clearance, local carrier operations, public holidays, weather conditions, and other circumstances beyond our control.

While we make every effort to ensure timely delivery, estimated shipping times are not guaranteed.

3. Free Worldwide Shipping

HALUNE offers complimentary worldwide shipping on all orders, with no minimum order value.

There are no standard shipping fees charged by HALUNE at checkout.

Please note that free shipping does not necessarily include customs duties, import taxes, or other charges imposed by the destination country.

4. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow approximately 3–7 days after dispatch for tracking information to become available or update in the carrier's system.

Tracking updates may occasionally be delayed while your package is in international transit.

You can use your tracking number to monitor the progress of your shipment.

5. Customs and Import Duties

International shipments may be subject to customs inspections, import duties, taxes, or other charges depending on the destination country's regulations.

These charges are separate from HALUNE's complimentary shipping service.

Whether additional charges apply, and who is responsible for paying them, may depend on the destination, shipping arrangements, and applicable regulations.

If you have questions about potential customs charges for your destination, please contact us before placing your order so we can clarify the available shipping arrangements.

6. Shipping Delays

Although we aim to deliver every order within the estimated timeframe, international shipments may occasionally experience unexpected delays.

Possible causes include customs clearance, severe weather, public holidays, transportation disruptions, or local delivery conditions.

If your shipment appears to be significantly delayed, please contact us so we can assist with checking its status.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact information are accurate and complete before placing your order.

If you notice an error in your shipping details, please contact us as soon as possible.

We will do our best to assist with address corrections before dispatch. However, changes may not be possible once an order has been shipped.

8. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact our customer support team.

Email: halune.na@outlook.com

Website: https://halune.co

Thank you for choosing HALUNE.

At HALUNE, each piece is made personal through your selected color, size (where applicable), and charm combination.

Final Sale

As our jewelry is customized to your selections, all orders are final sale. We do not accept returns or exchanges for changes of mind, incorrect selections, or personal preferences.

Natural Crystal Variations

Each natural crystal is unique. Slight variations in color, pattern, clarity, and inclusions are part of its natural character and are not considered defects.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at halune.na@outlook.com as soon as possible after delivery.

Include your order number, a description of the issue, and clear photos or an unboxing video showing the condition of your order and packaging.

Our team will review the information and work with you to find an appropriate resolution.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered preparation or production, changes and cancellations may no longer be possible.

Contact Us

For questions about your order, please email halune.na@outlook.com.

This policy does not limit any rights you may have under applicable consumer protection laws.