TERMS OF SERVICE

Last Updated: October 13, 2026

OVERVIEW

This website is operated by HALUNE. Throughout the site, the terms "we," "us," and "our" refer to HALUNE and the business entity operating the HALUNE online store.

HALUNE operates the website https://halune.co and offers the information, products, tools, and services available through this website to you, the user, subject to your acceptance of these Terms of Service and all other policies referenced herein.

By visiting our website or purchasing products from us, you engage in our services (the "Service") and agree to be bound by these Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein or made available through our website.

These Terms apply to all users of the website, including visitors, customers, and individuals who submit content or feedback.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not use our website or purchase our products.

Any new features, products, or tools added to our online store will also be subject to these Terms. We may update these Terms from time to time by publishing a revised version on our website.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot lawfully be excluded or restricted under applicable law.

SECTION 1 – ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you are using this website with the consent and supervision of a parent or legal guardian where permitted by applicable law.

You agree not to use our products or services for any unlawful or unauthorized purpose.

You must not violate any applicable laws or regulations when using our website, including laws relating to intellectual property, fraud, privacy, and online conduct.

You must not introduce viruses, malware, or other harmful code into our website or interfere with its security or operation.

We may suspend or restrict access to our services where reasonably necessary to address unlawful activity, security risks, or violations of these Terms.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse, restrict, or discontinue service where reasonably justified, including in cases of suspected fraud, unlawful activity, security concerns, or violations of these Terms, subject to applicable law.

You understand that certain information transmitted through the internet may pass through different networks and may be adapted to meet technical requirements. Payment information is processed through payment service providers using appropriate security measures.

You may not reproduce, duplicate, copy, sell, resell, or exploit any part of our website, content, or services for commercial purposes without our prior written permission, except as permitted by law.

The headings used in these Terms are provided for convenience and do not affect their interpretation.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We aim to provide accurate, complete, and up-to-date information about our products, services, and policies.

However, certain website content may occasionally contain errors, omissions, or outdated information.

General informational content is provided for reference and should not replace information expressly provided in a product description, order confirmation, or applicable store policy.

We may update or correct website content when necessary.

Nothing in this section limits our responsibility to provide accurate product information or fulfill our obligations under applicable consumer protection laws.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Product prices, availability, promotions, and collections may change from time to time.

Any changes to product prices will not affect an order that has already been accepted and paid for, except where a correction or adjustment is permitted by applicable law or agreed upon with the customer.

We reserve the right to modify, suspend, or discontinue products, collections, website features, or services, subject to our existing contractual obligations and applicable law.

We will not be responsible for temporary service interruptions caused by maintenance, technical difficulties, or circumstances beyond our reasonable control, except where liability cannot lawfully be excluded.

SECTION 5 – PRODUCTS AND SERVICES

5.1 Natural Crystal Jewelry

HALUNE offers jewelry featuring natural crystals and thoughtfully selected design elements.

Because natural crystals are formed through natural processes, individual stones may vary in color, tone, pattern, transparency, inclusions, and appearance.

These natural characteristics contribute to the individuality of each piece and do not, by themselves, constitute manufacturing defects.

We make reasonable efforts to represent our products accurately through photographs, descriptions, and other information on our website.

However, actual product appearance may vary slightly due to natural material differences, lighting conditions, photography, and individual screen settings.

5.2 Personalized Jewelry

Certain HALUNE products allow customers to select combinations of colors, charms, sizes, or other available options.

Our Color × Charm concept allows customers to create jewelry that reflects their personal preferences and intentions.

Customers are responsible for reviewing their selected product options before completing checkout.

The final product will be prepared according to the options recorded in the confirmed order, subject to availability and any changes agreed upon with the customer.

5.3 Charms and Product Options

Available charm designs, quantities, combinations, and prices are displayed on the relevant product pages.

Additional charms or customization options may involve additional charges, which will be shown before checkout.

We reserve the right to modify available product options for future orders.

5.4 Product Availability

Certain products, materials, colors, sizes, or charm designs may be available in limited quantities.

If an item or selected option becomes unavailable after an order has been placed, we will contact the customer to discuss an appropriate alternative or refund.

5.5 Returns and Exchanges

Because certain HALUNE products are personalized according to customer selections, they may not be eligible for returns or exchanges based solely on changes of mind or personal preference, as explained in our Return & Exchange Policy.

However, this does not affect any statutory rights relating to defective, damaged, incorrectly supplied, or otherwise nonconforming goods, or any mandatory cancellation or withdrawal rights applicable to the transaction.

Please review our Return & Exchange Policy before placing an order.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide accurate and complete information when placing an order, including your name, email address, shipping address, and payment information.

You are responsible for reviewing your order details before submitting your purchase.

We may contact you if additional information is required to process or deliver your order.

We reserve the right to review or cancel orders where there is reasonable evidence of fraud, unauthorized payment activity, incorrect information, or other legitimate concerns.

If we are unable to fulfill an accepted order, we will notify you and provide an appropriate refund or other remedy as required by applicable law.

An order confirmation does not remove any rights or obligations established under applicable contract or consumer protection laws.

For information about order changes, cancellations, returns, and exchanges, please refer to our Return & Exchange Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools, applications, or services that support the operation of our website.

These may include payment services, order tracking systems, website features, and other technical integrations.

Such third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent operations of third-party services beyond our reasonable control, except where applicable law provides otherwise.

Your use of optional third-party tools is subject to the terms made available by the relevant providers.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not operated or controlled by HALUNE.

These links may be provided for convenience, payment processing, shipping information, social media access, or other relevant purposes.

We do not necessarily endorse or control the content, policies, or practices of third-party websites.

We encourage customers to review the applicable terms and privacy policies before using external services.

Nothing in this section excludes responsibility that HALUNE may have under applicable law for services provided as part of a customer transaction.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit reviews, comments, suggestions, photographs, or other content to HALUNE, you confirm that you have the necessary rights to share such content.

You agree not to submit material that is unlawful, misleading, defamatory, infringing, abusive, or otherwise harmful.

You retain ownership of your original content.

By voluntarily submitting content for publication on our website or social media channels, you grant HALUNE a non-exclusive, worldwide, royalty-free license to reproduce, display, and share that content for the purpose for which it was submitted, subject to applicable law and any separate permissions required.

We may moderate or remove submitted content where reasonably necessary to comply with applicable law, protect third-party rights, or maintain the integrity of our services.

Personal information included in submissions will be handled in accordance with our Privacy Policy and applicable privacy laws.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

We collect, use, store, and process personal information for purposes including order fulfillment, customer support, payment processing, shipping, and other purposes described in our Privacy Policy.

Please review our Privacy Policy for more information about how your personal information is handled and how you may exercise applicable privacy rights.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping information, or other details.

We reserve the right to correct such errors and update relevant information.

Where an error affects an order that has already been placed, we will address the situation in accordance with applicable contract and consumer protection laws.

We will not unilaterally impose additional charges on an accepted order without the customer's agreement.

If an order cannot be fulfilled due to a material error, we will contact the customer and provide an appropriate resolution, including a refund where required.

SECTION 12 – PROHIBITED USES

You may not use our website or its content:

(a) For any unlawful purpose;

(b) To encourage or participate in illegal activities;

(c) To violate applicable local, national, or international laws and regulations;

(d) To infringe intellectual property or other legal rights;

(e) To harass, threaten, defame, discriminate against, or abuse others;

(f) To submit false, fraudulent, or misleading information;

(g) To upload or transmit viruses, malware, or other harmful code;

(h) To collect or misuse the personal information of others without authorization;

(i) To engage in spam, phishing, scraping, or other unauthorized automated activities;

(j) To interfere with the security, availability, or proper functioning of our website; or

(k) To attempt to bypass access restrictions or other security measures.

We may suspend or terminate access to our website where reasonably necessary in response to prohibited conduct, subject to applicable law.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We make reasonable efforts to maintain the security, accessibility, and proper operation of our website.

However, we do not guarantee that our website will always be uninterrupted, error-free, or available at all times.

To the extent permitted by applicable law, HALUNE will not be liable for losses arising solely from temporary website interruptions, unauthorized third-party interference, or circumstances beyond our reasonable control where HALUNE has not breached a legal duty.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury, defective products, breach of mandatory consumer guarantees, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms restricts a customer's statutory right to seek repair, replacement, refund, compensation, or other remedies where applicable law provides such rights.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, damages, or reasonable expenses directly resulting from your unlawful use of our website, infringement of third-party rights, or material breach of these Terms.

This provision does not require consumers to indemnify HALUNE for losses caused by HALUNE's own negligence, misconduct, breach of contract, or violation of applicable law.

Any claim under this section will be subject to applicable legal requirements and limitations.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

SECTION 16 – TERMINATION

These Terms remain effective while you access or use our website or services.

You may stop using our website at any time.

We may suspend or terminate access where reasonably necessary due to unlawful conduct, security concerns, or material violations of these Terms.

Termination of website access does not automatically cancel an existing purchase agreement or remove any outstanding obligations, statutory rights, or remedies relating to a completed transaction.

Any provisions that reasonably need to survive termination, including provisions concerning intellectual property, dispute resolution, and accrued obligations, will remain effective to the extent permitted by law.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Exchange Policy, Shipping Policy, and any other policies expressly incorporated by reference, form part of the terms governing your use of our website and purchases from HALUNE.

These Terms do not override specific product information, order details, or consumer rights that must be honored under applicable law.

If any provision conflicts with mandatory consumer protection legislation, the applicable mandatory legal requirement will prevail.

Our failure to enforce a particular provision does not constitute a waiver of our right to enforce that provision in the future.

SECTION 18 – GOVERNING LAW AND DISPUTE RESOLUTION

HALUNE is operated by a business entity registered in mainland China.

Subject to applicable conflict-of-law rules and mandatory consumer protection laws, these Terms are governed by the laws of the People's Republic of China, excluding, for the purposes of this clause, the separate legal systems of Hong Kong SAR, Macau SAR, and Taiwan.

Nothing in this section deprives consumers of mandatory protections available under the laws applicable to their transactions, including protections that cannot lawfully be waived by contract.

If a dispute arises concerning an order or the use of our website, we encourage customers to contact HALUNE first so that we can attempt to resolve the matter fairly and promptly.

If a dispute cannot be resolved through direct communication, either party may pursue available remedies before a court or other competent dispute resolution authority in accordance with applicable law.

Nothing in these Terms requires consumers to waive any mandatory right to bring a claim before a competent court or consumer protection authority.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We may revise these Terms from time to time to reflect changes in our business operations, products, services, or applicable legal requirements.

The most current version of these Terms will be available on this page.

Changes will generally take effect when the updated Terms are published, unless a later effective date is specified.

Material changes will not retroactively remove rights arising under an order already placed or accepted.

Where required by applicable law, we will provide appropriate notice or obtain consent before material changes take effect.

Your continued use of our website after updated Terms become effective may constitute acceptance of those changes to the extent permitted by applicable law.

SECTION 20 – CONTACT INFORMATION

If you have questions about these Terms of Service, your order, or our products, please contact us.

Brand: HALUNE

Website: https://halune.co

Email: halune.na@outlook.com

Operating Entity: Beijing Hemuchen Guang International Trading Co., Ltd.

Registered Business Address: Room 11565-29, 11th Floor, Building 5, No. 99 Hejing Road, Chaoyang District, Beijing, China.

Additional contact information is available on our Contact Us page.