Return & Exchange Policy

At HALUNE, each piece is made personal through your selected color, size (where applicable), and charm combination.

Final Sale

As our jewelry is customized to your selections, all orders are final sale. We do not accept returns or exchanges for changes of mind, incorrect selections, or personal preferences.

Natural Crystal Variations

Each natural crystal is unique. Slight variations in color, pattern, clarity, and inclusions are part of its natural character and are not considered defects.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at halune.na@outlook.com as soon as possible after delivery.

Include your order number, a description of the issue, and clear photos or an unboxing video showing the condition of your order and packaging.

Our team will review the information and work with you to find an appropriate resolution.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered preparation or production, changes and cancellations may no longer be possible.

Contact Us

For questions about your order, please email halune.na@outlook.com.

This policy does not limit any rights you may have under applicable consumer protection laws.